Terms & Conditions

Terms and Conditions

Thereafter it means:

‘Site’: http://volumefrance.com hereafter described as « the website » and all its pages.
‘Products’ means all products (hardware) for sale on the Website.
Editor ‘: The person, legal or natural, responsible for editing and content of the site and presented in the imprint of the site.
‘User’: The user visiting and using the site.
‘Customer’: The user making a purchase of goods or services on the site.

Legal imposed by the law of confidence in the digital economy and site object

This site is published by Laetitia Crevier EI.

Legal information concerning the host and the editor of the site, including contact information and any capital and registration, are provided in the imprint of this site.

Information about the collection and processing of personal data (policy statement) are provided in the site personal data charter..

This site offers online sales of cosmetics.

The site is free access to any Internet user. The acquisition of property or more generally browsing the site implies acceptance by the user, of the entirety of these terms and conditions, which recognizes the same actually have read and understood. This acceptance may be, for example, for the user, check the box next to the phrase acceptance of these terms, eg, having the words “I have read and accepted all the terms and conditions of the site. “. Ticking this box will be deemed to have the same value as a handwritten signature from the user.

The acceptance of these terms implies the users they enjoy the legal capacity necessary for this. If the user is a minor or lacks legal capacity that it claims to have authorization from a tutor, curator or his legal representative.

The user recognizes the value of evidence of automatic recording systems of the publisher of this site and, except for him to bring evidence to the contrary, he gave up the contest in case of dispute.

Characteristics of the products and services

The products offered are those listed in the catalog published on the site. These products are offered subject to availability. Each product is accompanied by a description provided by the publisher. The photographs of the catalog products reflect a true picture of the products offered but are not binding to the extent that they can not ensure a perfect similarity with physical products.

The present site is accessible customer service by email at the following address: laetitia@volumefrance.com or by post to the address indicated in the imprint, in which case the publisher undertakes to respond within 7 days.

Laetitia Crevier also provides its users and customers a hotline to answer questions. The hotline can be reached by phone at +33661685785 (standard rate number).


Unless otherwise stated, the prices listed in the catalog are prices agreed in Euros net liabilities (VAT not applicable, according to Article 293 B of the CGI).

Laetitia Crevier reserves the right to reflect any change in the VAT rate on the price of products or services. The publisher also reserves the right to change prices at any time. However, the prices appearing in the catalog the day of the order will only apply to the buyer.

Exemption from liability of the publisher in connection with the execution of this contract

If unable to access the site due to technical problems or any kind, the user may not claim injury and will not be entitled to any compensation. The unavailability, even prolonged period without any limitation, one or more products, can not be constitutive of injury to users and can not possibly give rise to the award of damages from the site or its editor. The photographs and video of the products featured on the site have no contractual character, the responsibility of the publisher of this site shall not be liable if the characteristics of objects differ visual on the site or if they are incorrect or incomplete.

The hypertext links on this site may refer to other websites and the responsibility of the publisher of this site can not be held if the contents of these sites contravene the laws. Also the responsibility of the publisher of this site can not be held if the visit by the user to one of these sites, caused him damage.

Intellectual property rights relating to information published on this site

All elements of this site belong to the publisher, or are used by the editor on the website with the authorization of the owner. Copying of logos, text contents, pictorial or video, without this list is not exhaustive, is strictly prohibited and is akin to counterfeiting.
This website uses elements (images, photographs) whose credits amount to Yann Geoffray Photographs.

Limitation of Liability

The liability of the site editor will not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, interruption of site service, or other.

The editor of the site, particularly in the online sales process is only bound by an obligation of means.

Laetitia Crevier can not be held liable for breach of contract due to the occurrence of a force majeure event. Regarding products purchased, the publisher shall not be liable for all damages because of this, business interruption, loss of profit, damage or expense that might arise. The selection and purchase of a product or service are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of the publisher, except in the case of a hidden defect found , non-conformity, defect or exercise the right of withdrawal if applicable, ie if the customer is not a professional and that the contract to purchase the good or service allows the withdrawal, according to Article L. 121-21-8 of the consumer Code. In case of non delivery of an order or a part of order, the customer has 60 days from the delivery date to manifest to automatically cancel the order by sending a registered letter with acknowledgment of receipt.

The user expressly agrees to use the site at their own risk and under his sole responsibility. The site provides the user with information indication, with flaws, errors, omissions, inaccuracies and other ambiguities that may exist. In any event, Laetitia Crevier will in no event be liable for:

– A malfunction, unavailability of access, misuse, improper configuration of the user’s computer, or by using a little used by the user’s browser;
– Any direct or indirect, in particular as regards loss of profits, loss of profits, loss of customers, among other data that can result from use of the site, or rather the impossibility of its use;
– The content of advertisements and other links or external sources accessible by the user from the site.

Site Access

The responsibility of the site publisher can not be held due to a technical unavailability of the connection, whether due notably to a force majeure, a maintenance, updating, modification of site, an intervention by the host, an internal or external strike, a network outage, a power failure, or a misconfiguration or using the computer of the user.

Applicable law and mediation

These general conditions are subject to the application of French law. They can be modified at any time by the site editor or agent. The general conditions applicable to the user are applied on the day of the order or its connection to this site. The publisher obviously agrees to keep all his former general conditions and send them to any user who so requests.

Unless public order provisions, all disputes that may arise in connection with the execution of these terms may before any legal action to be submitted to the appreciation of the editor of the site for a settlement. It is expressly stated that the settlement of claims do not suspend the time limits allowed for instituting legal proceedings. Unless otherwise provided, public order, any legal action relating to the performance of this contract shall be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal before.

Mediation consumption

Under Article L152-1 of the Consumer Code, it is recalled that “every consumer has the right to use free of charge to the consumer mediator for the amicable resolution of the dispute between a professional. To this end, the professional guarantees consumers the effective use of a consumer mediation system.”

It is recalled that the mediation is not mandatory but only available to resolve disputes by avoiding recourse to justice.

Use of Cookies

A “Cookie” allows the identification of the user of a site, customizing consultation of the site and the acceleration of the display of the site through the recording of a data file on his computer. The site may use “cookies” mainly to 1) obtain navigation statistics to improve the experience of the user, and 2) allow access to a member account and to content that n is not accessible without connection .

A “Cookie” allows the identification of the user of a site, customizing consultation of the site and the acceleration of the display of the site through the recording of a data file on his computer. The site may use “cookies” mainly to 1) obtain navigation statistics to improve the experience of the user, and 2) allow access to a member account and to content that n is not accessible without connectio.

The User acknowledges being informed of this practice and authorizes the site publisher to use it. The publisher undertakes to never disclose the content of these “Cookies” to third parties, except where legally required. The User may refuse “cookies” recording or configure their browser to be warned before the acceptance the “Cookies”. To do this, proceed to the User setting their browser:

– For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
– For Safari: https://support.apple.com/fr-fr/ht1677
– For Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en&safe=on
– For Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
– For Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

Terms of orders

Below we define as “Basket” immaterial object containing all the goods or services selected by the user of the site for a purchase, clicking on these objects. As soon as the user deems to have selected and added to the basket all the items they wish to buy, he will be able to validate his order to access their cart by clicking the button provided for this purpose. It will then be redirected to a summary page on which it will take or where knowledge will be communicated on the number and characteristics of the products ordered and their price.

If it wishes to confirm the order, the user must check the box on the ratification of these terms and conditions and click on the submit button. The user will then be redirected to a page where you must complete the order form fields. He will in this case inform a number of his personal data, necessary to the success of the command. Once the user has completed the form, it will then be invited to make payment with payment methods listed in the section of these terms and conditions relating to payments. After a while the user will be send an e-mail confirming the order, reminding him of the contents of the order and the price thereof.

Products and articles sold remain the property of the seller until full payment of their price, in accordance with this title retention clause..

Terms of payment

The user can place an order on this site and may make its payment by PayPal.
The credit card payments are made via secure transactions provided by a payment platform provider online: PayPal.

This site has access to any data on the user’s payment means. Payment is made directly into the hands of the bank or payment provider receiving payment of the Customer. If paying by check or bank transfer, delivery defined in Article below will begin to run only from the date of actual receipt of payment by the seller, the seller can prove it by all means. Product availability is indicated on the website, in the description of each item.

Delivery or provision

Shipping costs will be indicated to the customer before any payment.
The buyer may refuse a package at the reception if it finds an anomaly concerning the shipment (damage, missing product compared to the control, parcel / damaged product …) any anomaly will then always be specified by the buyer within 48 hours of receipt. Failing to comply with these requirements, buyers may not exercise its right of refusal, and Laetitia Crevier will not be required to access the request to exercise the right of refusal of the buyer.

If the package the buyer is returned to the publisher by mail or by other postal service providers, the editor will contact the buyer to receive the package back to ask follow-up to his order. If the buyer refused the package by mistake he may request the referral by paying in advance the payment of postage for the new shipment. Postage must be paid even for orders whose shipping was available when ordering.

In case of error of delivery or exchange (if the right of withdrawal applies, ie if the customer is not a professional and that the contract to purchase the good or service allows the withdrawal, according Article L 121-21-8 of the consumer Code), any product for exchange or refund will be returned to Laetitia Crevier in its entirety and in perfect condition. Any defects resulting from a mistake or a false maneuver the buyer can not be attributed to Laetitia Crevier.

Pursuant to Article L.121-21 and paragraphs of the Consumer Code, and if the right of withdrawal applies, the consumer has a period of 14 working days of the order date of receipt to return any item does not suit him and ask exchange or refund without penalty, except for return shipping costs, within fourteen days of the receipt by Laetitia Crevier. The product must be returned in perfect condition. If applicable, it must be accompanied with all its accessories. If the above requirements are not performed, the buyer will lose his right of withdrawal and the product will be returned at his expense.

It is recommended the buyer to make the return with a solution allowing tracking of the package. Otherwise, if the returned package failed to Laetitia Crevier, it will not be possible to launch a survey of postal services in order to ask them to locate it.

Return costs in case of withdrawal remain the responsibility of the buyer.

After receipt and acceptance of the claim, Laetitia Crevier communicate by email, fax or phone to the buyer how to exchange or refund the product. To process the request, it asked the customer to attach a copy of the invoice to any claim. Reimbursement will be made by check or transfer.

If delivery of incident due to a mistake by you on the delivery address, we can not be held responsible and be able to refund the order (excluding original shipping charge).


Laetitia Crevier archive purchase orders and invoices on a reliable and durable as a true copy in accordance with article 1348 of the Civil Code. The records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Framing conditions

If any provision of the Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable of the Terms and shall not affect the validity and enforceability of any remaining provisions. These present conditions describe the entire agreement between the user and the website. They replace all previous agreements or written or oral contemporaries. General Terms are not assignable, transferable or sublicensable by the user himself.

A printed version of the Terms and all notices given in electronic form may be requested in judicial or administrative proceedings in connection with the general conditions. The parties agree that all correspondence relating to these terms and conditions must be written in French.


Any notice or notice of these terms and conditions, legal information or personal data of charter must be made in writing and must be delivered by hand, registered or certified mail, by post or other courier service nationally recognized that allows to regularly monitor its packages, or mail to the addresses indicated in the imprint of the site, stating your full name, contact information and purpose of the notice.


Any claim relating to the use of the website, the service offered on this site, or any other related service pages of the site on any social media or general conditions, legal information or personal data charter must be filed within 365 days of the original date of the claim source problem, regardless of any statute or law to the contrary. In the event that such a claim was not filed within 365 days of such claim will forever be unenforceable in court.


It may be possible that there are, on the whole website, and to a limited extent, inaccuracies or errors, or information that is at odds with the general conditions, legal information or personal data charter. In addition, it is possible that unauthorized modifications are made by third parties on the website or related services (social networks …). We strive for such deviations are corrected.

In the event that such a situation would escape us, thank you for contacting us by mail or email to the addresses indicated in the imprint of the site, if possible, a description of the error and the location (URL) and information sufficient to permit us to contact you. For applications involving copyright, thank you to refer to the section on intellectual property.

Withdrawal form

In accordance with Article L121-17 of the Consumer Code ( “Hamon Act”) of June 2014, the Customer can find below a standard form for withdrawal of an order placed on the site, contact Laetitia Crevier with acknowledgment of receipt. It is understood that the customer bear the cost of returning the goods in case of withdrawal and the return costs if the latter, because of its nature, can not normally be returned by post and that this withdrawal can not operate under the conditions of retractions forth in these Terms of sale.


Attention Laetitia Crevier, 1007 Chemin de Saint Maxime 38200, Vienne

Name, First Name and Client Address:

Date mail :

Subject: Withdrawal

Dear Madam, Dear Sir,

I want to take my right of withdrawal under Article 121-17 of the Consumer Code, concerning the contract for the order placed with your company on the website and on http://volumefrance.com the following property:

Date of the order :

Total with tax :

Counting on you for your full cooperation,
Best regards.

Signature :



All rights reserved – March 27, 2016